Shipping Policy

Free Shipping on ALL Orders

Dokoo is proud to offer free shipping on all orders without any tax. We use the best carriers in the business to make sure your order gets to you on time.

Shipping Methods

We work with trusted shipping partners (such as:UPS, DHL, USPS, FedEx) to ensure reliable and efficient delivery of your orders.

Estimated Delivery

Your order will be dispatched within 24 hours once payment's done EXCEPT your pre-order products. And it takes about 3 to 5 days to arrive after being shipped out.

Order Processing

Orders received before 5pm PST will ship the same business day. Orders received after 5pm PST will ship the next business day.

Shipment Notification

Once your order has shipped, we'll send a shipment notification email. This email includes the carrier name, tracking number, and delivery date. You can click the tracking number to track your package on the carrier's website.


You have access to request to cancel the order before the product is shipped. If the order is canceled you will get a full refund immediately.

We cannot cancel the order if the product is already shipped out. But you can follow our returns policy and send it back to us for a return refund.