Dog Camera FAQ

1. Check the WIFI connection that device connected to:

2. Unplug the device and wait for one minute before reconnecting the power supply

1. Check whether the mobile network signal is normal:

2. Check whether the power interface on the device is not plugged in tightly;

3. Check whether the configured router WIFl is normal:

1. Check whether the notifications function is turned on with our App. Steps: click ” in the device video interface to enter the daily activity page, click “” in the upper right corner to enter the daily activities settings, and turn on the record push switch:

2. Check whether dokoo pet has the permission to sent notifications in the mobile phone system,and itvaries the specific version settings of each mobile phone system, for example: Apple lOS16.3: “setting”notification” — “dokoo Pet — “allow notification” — turn on the switch Samsung Android 11: “Settings’Notification” — “Recently sent’ — View all application notifications — “dokoo Pet” — Turn on the switch

1. Check whether the device is shining white light, white light means low or no storage in pet treats.lif ves. please add treats to storage;

2. Open the treats bin, pour out the treats, spin the food distribution tray by hand, turn it upside down anoshake the device, and clean the snack residue under the food distribution tray in the bin;

3, Check whether the treat drop sensor in the treat eiection port sticks with the snack residue, if yes, clean it with a clean cloth.

4. Press the push block in the treat ejection hole repeatedly by hand to make the snack residue fall and not jam the push block;

5. Open the snack residue channel at the bottom and clean the snack residue in the device

Gently wipe the device lens with clean cloth.

Pet Feeder FAQ

1. Download Tuya APP

2. Register your account & log in

3. Connect to the Wi-Fi

4. Set up the feeding schedule

No, the system works ONLY with 2.4G. If you use 5G, please turn off the 5G signal then do the connection.

Yes, the lid of container is entirely locked and covered to make sure food are fresh.

Yes, the bowl is detachable for cleaning, and this bowl is made of BPA free food-grade plastic, it is 100% healthy and safe to the pets.

Yes, the feeder will do the feeding programmed even if the wifi is lost.
It is equipped with setting memory to prevent sudden power failure

Yes, there is a “Feed Record” on the APP for tracking all the feeding history, including feeding time and amount.

Each portion is about 5-8g, which is 0.18-0.28oz. Itdepends on the food density.