1. Check the WIFI connection that device connected to:

2. Unplug the device and wait for one minute before reconnecting the power supply

1. Check whether the mobile network signal is normal:

2. Check whether the power interface on the device is not plugged in tightly;

3. Check whether the configured router WIFl is normal:

1. Check whether the notifications function is turned on with our App. Steps: click ” in the device video interface to enter the daily activity page, click “” in the upper right corner to enter the daily activities settings, and turn on the record push switch:

2. Check whether dokoo pet has the permission to sent notifications in the mobile phone system,and itvaries the specific version settings of each mobile phone system, for example: Apple lOS16.3: “setting”notification” — “dokoo Pet — “allow notification” — turn on the switch Samsung Android 11: “Settings’Notification” — “Recently sent’ — View all application notifications — “dokoo Pet” — Turn on the switch

1. Check whether the device is shining white light, white light means low or no storage in pet treats.lif ves. please add treats to storage;

2. Open the treats bin, pour out the treats, spin the food distribution tray by hand, turn it upside down anoshake the device, and clean the snack residue under the food distribution tray in the bin;

3, Check whether the treat drop sensor in the treat eiection port sticks with the snack residue, if yes, clean it with a clean cloth.

4. Press the push block in the treat ejection hole repeatedly by hand to make the snack residue fall and not jam the push block;

5. Open the snack residue channel at the bottom and clean the snack residue in the device

Gently wipe the device lens with clean cloth.

Click here to view the cleaning instructional video.

Click here to view the instruction.

Close the lid tightly, press the vacuum button, and the machine will automatically carry out a 35-second vacuuming process.

1. Check if there is any blockage in the food dispensing outlet.
2. Ensure the feeder is securely plugged into a power source and check for any loose connections.
3. Verify that the feeder's programming and settings are correct, ensuring the feeding schedule is properly configured.
4. If the issue persists,contact customer support for assistance.

Due to its professional training modes. It has 3 training modes and 9 sensitivities, including buzzing vibration, and safe electric shock. It's suggested to use lower stimulation intensity, such as buzzing, or observing the pet's reaction, to help your dog gradually adapt.

1. Easy Adjustment: The Dokoo collar's upgraded strap ensures a snug fit, allowing two fingers between the collar and your pet's neck.
2. Positive Reinforcement : Combine Dokoo collar training with positive reinforcement using treats and praise for enhanced results and better pet understanding.

1. Accommodating all dog sizes and ages (Except puppies under 9 months).

2. Versatile Fit: Dokoo collars' adjustable straps ensure a comfortable and secure fit for dogs of all sizes, with neck circumferences ranging from 8 inches to 10-120 pounds.

Yes, combine our training modes with daily sessions. Begin with low intensity, adjusting Dokoo's 3 modes and 9 levels according to your pet's response. Reward your pet when they don't pull, and use beep or vibration to correct pulling behavior promptly.

It works up to 1600FT, which is excellent for activities such as hiking, park visits, and off-leash training sessions.